A Fortune 50 insurer chooses Okareo to stabilize its agents

We're proud to share that a Fortune 50 insurance carrier has selected Okareo to keep its AI agents stable as they move faster.

Insurance is one of the least forgiving places to run an agent. A response about coverage, eligibility, or a claim isn't a casual answer — it carries policy and compliance weight, and it has to stay correct every time a model is swapped or a prompt is tuned.

The problem they were solving

Agents that pass review on launch day quietly drift afterward. Prompts change, providers update models, and a behavior that was fine last week starts sending customers down the wrong path — usually without anyone noticing until it shows up in support volume.

What they're doing with Okareo

• Synthetic policyholders. Drivers act like real customers — confused, frustrated, in a hurry — and exercise the agent across the messy, high-stakes paths scripts don't cover.

• Evaluation in CI. Every change is gated on real conversation quality before it ships, so regressions in tone, policy, or routing are caught pre-release.

• Production monitoring. Synthetic users run against live agents on a schedule and flag drift the moment quality slips.

The result is an agent program that can move quickly and prove it stays correct.